BS15000 (“British Standard”) is the only worldwide standard specifically aimed at IT Service Management. It is an integrated set of management processes for effective delivery of IS/IT Services to a business and its customers. This is applicable to both internally managed IS/IT delivery organizations and to commercial organizations delivering IS/IT Services.

BS15000 is aligned with and complementary to the process-approach defined within the IT Infrastructure Library (ITIL®) from the United Kingdom Office of Government Commerce (OGC). The Standard was developed by the British Standards Institute (BSI) but the scheme is owned by the itSMF (IT Service Management Forum, International).

For service providers of outsourcing and system integration, this is one of the key marketing advantages a company has and enables them to secure more contracts. Their customers will have the confidence that a BS15000 certified company delivers consistent and controlled quality service.

There is also a compelling argument and competitive advantage for organizations to achieve this formal certification. The benefits derived from ISO9000x and BS7799 or ISO/IEC17799 are good examples of how such certifications have helped to establish consistent and reliable products, increased service quality and security assurances to customers, and to establish superior worldwide business leadership.

BS15000 will become the standard in the world for IT Service Management and will become the “ISO9000” for IT service providers. It has been approved for a fast-track approach for ISO and will be officially called ISO/IEC 20000.