The Information Technology Infrastructure Library (ITIL®) Framework outlines the industry de facto collection of best practices, principles, and models for IT Service Management on which the BS15000 Standard and Code of Practice is based. It provides comprehensive descriptive guidance for achieving world-class IT Service Management design, reliability, availability, security, recoverability, supportability, and manageability for IT Service Solutions and Computer Operations, irrespective of specific vendor’s products, solutions, technologies and systems management tools in use.

This is a 3-day introductory-level certification course designed to expose participants to the 11 key processes/components of the Information Technology Infrastructure Library (ITIL®) Service Delivery and Service Support framework. It introduces and explains the descriptive elements, including concepts, objectives, terminology, benefits, inter-process relationships across the framework, and the key management information outputs and critical success factors for each process component of ITIL®. Participants gain an understanding of the organizing principles required to improve the efficiency and effectiveness of IT infrastructure.

A key deliverable is the preparation of participant to successfully undertake the ISEB/EXIN certification exam.

Our advantage?
The course is conducted by a veteran in the ITIL industry. The instructor is a contributor to the production and publication of the ITIL® Service Delivery volume. He was also a member of the team for quality assurance for the most recent itSMF publication, “IT Service Management – an Introduction”.

This is one of the reasons why our partner, EPI, guarantees all participants in our ITIL-Foundation training pass their exam for full certification. Please note: Conditions apply with regard to the EPI guarantee. Please contact us for details.